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Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives).

According to Richard et al. (2009) organizational performance encompasses three specific areas of firm outcomes: (a) financial performance (profits, return on assets, return on investment, etc.); (b) product market performance (sales, market share, etc.); and (c) shareholder return (total shareholder return, economic value added, etc.).[1] The term Organizational effectiveness is broader.

Specialists in many fields are concerned with organizational performance including strategic planners, operations, finance, legal, and organizational development.

In recent years, many organizations have attempted to manage organizational performance using the balanced scorecard methodology where performance is tracked and measured in multiple dimensions such as:

  • financial performance (e.g. shareholder return)
  • customer service
  • social responsibility (e.g. corporate citizenship, community outreach)
  • employee stewardship

See also[edit]

People involved in research[edit]


  1. ^ Richard et al. (2009): Measuring Organizational Performance: Towards Methodological Best Practice. Journal of Management.

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266 news items

PR Urgent (press release)
Wed, 30 Jul 2014 15:41:15 -0700

New Research Reveals Critical Importance of HRM Solutions on Organizational Performance. 2014-07-30 Print. Tweet. Studies show that Human Resource Performance software increases the knowledge and mobility of HR processes, making HRM solutions ...
NewsTalk 1010 WCSI
Thu, 31 Jul 2014 15:41:15 -0700

The Commerce Department's National Institute of Standards and Technology (NIST) has named Tammy Dye, Vice President of Clinical Services and Chief Quality Officer, and Suki Wright, Director of Organizational Excellence and Innovation, at Schneck ...
PR.com (press release)
Thu, 17 Jul 2014 23:56:15 -0700

... essential to developing and executing workforce strategies and practices that deliver higher market performance. To learn about i4cp and i4cp's People-Profit Chain™, an empirical model to increase organizational performance up to 3x, go to i4cp ...
Thu, 31 Jul 2014 03:52:30 -0700

The Golden Bridge Awards program is renowned for highlighting the world's best in organizational performance, products and services, innovations, executives and management teams, women in business, case studies, successful deployments, public ...
Wed, 30 Jul 2014 05:56:15 -0700

... employees to improve patient outcomes, align and measure to drive organizational performance, onboard effectively to speed productivity, and ultimately transform HR to improve services & engagement," said Mike Poling, vice president, Healthcare, Infor.
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... best in organizational performance, products and services, executives and management teams, successful deployments, product management and engineering, support and customer satisfaction, and public relations in every area of information technology.
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... and to avail their expertise to public sector organizations that otherwise could not afford them, and public sector organizations are able to move forward with high-caliber managerial talent that can improve organizational performance for their ...
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