This document describes the CGA's hierarchy structure and the tools they used each school year in ICT schools

School year 2003-2004 [edit]

During the school year 2003-2004, the Andalusian Government opened 100 ICT schools in Andalusia as a pilot experience.

• 50 ICT schools for e-Government
• 50 ICT schools for educational process
• A total of 18.000 PCs

Tools that they used:

• Cheops
• Bugzilla
• Nagios
• MRTG

Hierarchy structure of the staff:

School year 2004-2005 [edit]

• 150 schools for e-Government
• 150 schools for educational process
• A total of 58.000 PCs

Software that CGA used during this school year:

• Cheops
• Nagios
• MRTG
• Sigila (self-made: Sistema Integral de Gestión de Incidencias y Localización de Averias or Integral System to Manage and Localize system's Breakdowns)
• Unattended Operating System installations
  • PXE
  • SystemImager
• Tools to share and security
  • NFS
  • LDAP
  • rsync

School year 2005-2006 [edit]

• 618 for the two purpose (for e-Government and for educational process)
• A total of 105.000 PCs

CGA omitted the use of this software tools because they were not useful for a big Network with 105.000 PC:

• Cheops
• Nagios
• MRTG

Control software tools:

• Sigila
• Unattended installations of the Operating System
  • PXE
  • SystemImager
• Tools to share and security
  • NFS
  • LDAP
  • RSYNC
• Unattended software installations:
  • CFEngine
• Munin
• Visco (self-made. It's a Nagios' adaptation for a bigger Network)

Software to be used at the schools

• Apagado remoto de equipos (Remote shutdown for all PC in the ICT School)
• CRV (Cañón de red virtual or Virtual Network Projector)
• iTALC

School year 2006-2007 [edit]

• 1.100 ICT Schools
• 185.000 PC

Human and technical resource are difficult to scalar, then, the CGA needed to design a new solution to reach two objectives:

• Control, management and flexibility
• To control the grown of human and technical resources

To reach these objectives CGA used ITIL

Connection between CGA ITIL procedures

Related links [edit]

• Centro de Gestión Avanzado de Centros TIC (Spanish)
• http://www.cga.org.es/blog/ (Spanish)
• http://www.guadalinex.org (Spanish)

See also [edit]

CGA (Advanced Management Centre)

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